SHIPPING & RETURNS

We offer free local shipping on any purchase via S.F. Express within Hong Kong, Macau and China. Normally it takes 1-3 days for your order to arrive. 

Our products are shipped internationally - flat rate of HK$300 per order. Free international shipping on orders over HK$2000. You can expect the order to arrive in 10-14 business days. 

Your products will be processed and shipped within three business days after the order has been placed. You will receive a shipping confirmation once the order has been shipped and a tracking number to check the delivery status.  

If you are not satisfied with your purchase, unused product can be returned with a full refund within 15 days of receipt. Return must be free from damage and unwashed.

We only accept returns and exchanges for items purchased through our webshop at www.mypaletta.com. 

Please email us at hello@mypaletta.com to request for a refund and we will provide you with the return details. 

Currently we only offer return to customers in Hong Kong. For Macau, Mainland China and International customers, please contact us at hello@mypaletta.com

We reserve the right to return any item that does not comply with our return policy.

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